Frequently asked questions
I would like to exchange my product
An exchange is not a problem as long as your product is still unworn, the original packaging including accessories is present and the return period of 14 days has not been exceeded.
Contact us using our contact form our team and let us know which products you would like to exchange.
I would like to return a product
A return is possible for 14 days provided the product is unworn and the original packaging including accessories is present. Please adhere to the cancellation policy from the Terms and
In this case, you must bear the shipping costs.
So that we can allocate your package immediately and guarantee quick processing, please contact us using contact form and we will send you details of return.
As soon as we have received your return, the refund will be credited back to the original payment method within a maximum of 10 days. If you ordered on account, our payment provider Stripe will be informed of the credit.
How long will it take to get my package?
We send all packages with DHL, UPS, USPS, FedEx.
The delivery time is shown separately on each product page and is:
USA: 3 - 10 business days,
European Union: 4 - 10 business days,
Canada: 5-10 business days,
Australia: 5-10 business days,
Qatar: 5-10 business days,
Saudi Arabia: 5-10 business days,
Kuwait: 5-10 business days,
UAE: 5-10 business days,
Rest of the world 5 - 21 business days
For more information, see our Shipping information.
How I can track my order?
As soon as we have packed your order and made it ready for shipping, you will receive a shipping confirmation by email. In this email you will find your tracking number and also the link for tracking the shipment.
My product arrived damaged. What now?
We are sorry that your product arrived damaged. Please proceed as follows:
Fill out our service form and send photos of all sides of the product so that we can help you as quickly as possible.
The shipment status does not change - what can I do?
Waiting is no fun - of course we know how annoying it can be if there are problems or delays in shipping.
If the status of your package has not changed for a few days, please feel free to contact us via Contact service form .
Questions about SABR Magnetic Watch
How do I read the time on SABR watches?
The SABR watches have two metal spheres that circle the dial using magnetism. You can think of it like moons orbiting a planet. The outer ball replaces the hour hand, the inner ball replaces the minute hand.
Why can the spheres move freely?
This is the magic trick of SABR watches that always leaves people amazed! If you give the spheres momentum, for example by jerking your wrist, they will release and swing freely in their orbits. As soon as they have reached the right place (time), they snap into place on the magnet and show you the exact time. This is another feature of the SABR watches and makes them something very special.
Can the spheres fall out?
No, the spheres are anchored in a cone-shaped track and are moved by magnetism. They cannot fall out, they can only move in their path.
How does a SABR Watch work?
The SABR Watch uses a Ronda quartz movement in its quartz models, which is powered by a standard button cell battery (type 371, SR920SW, 1.55V). These models therefore require a battery to keep precise time.
Why do SABR watches have no glass?
This is one of the special features of SABR watches. The spheres move in conical raceways and cannot fall out. If some dust gets into the raceways, it's not the end of the world and it doesn't affect functionality in any way. You can easily blow out dirt particles or remove them with the included cleaning cloth.
Are the SABR watches waterproof?
The SABR watches have a water resistance of 3 ATM. This makes them splash-proof. This means that a little splash of water cannot harm the watches. However, you should definitely take the watch off when swimming.
Scope of delivery: What is included?
✓ SABR WATCH
✓ Beautiful jewelry box
✓ High-quality cleaning cloth
✓ Watch Link Removal Kit
Can the bracelet be replaced?
Yes, the bracelets of the SABR watches are compatible with each other. They have a lug width of 20mm. This means you can get any SABR model with any of our bracelets or additional bracelets order.
Are SABR watches also available in retail stores?
No, our watches are currently not available in retail stores.
Payment
What payment methods are available?
You can easily and conveniently pay for your order in our online shop using one of the following payment methods:
✓ PayPal
✓ Credit card (Mastercard, Visa, Amex)
✓ Maestro
✓ Apple Pay
✓ Google Pay
Something went wrong with the order/payment - what now?
If there were any problems with the payment process, please proceed as follows:
Please check your email inbox to see whether you have received an order confirmation from us. If this is the case, then the payment has worked and we will process your order as quickly as possible.
Please check all email inboxes including spam folders.
If you have not received an order confirmation by email, then you can be sure that no order has been received by us and no payment has been made to us. Simply place the order again and pay attention to the order confirmation by email.
Have a question
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 24 - 72 hours for response from our customer team.